Frequently Asked Questions

General FAQ's

Brand FAQ's

Product FAQ's

Disclaimer

The information provided on this website is for general informational purposes only. It is intended to offer visitors information about Akosma Dermatologique, its skincare formulations, and related brand content.

While we make reasonable efforts to ensure that the information on this website is accurate and up to date, Akosma Dermatologique makes no representations or warranties, express or implied, as to the completeness, accuracy, reliability, suitability, or availability of any content on this website.

Nothing contained on this website constitutes, or is intended to constitute, medical advice, diagnosis, treatment, or professional healthcare advice. Our products and related information are not a substitute for consultation with a qualified medical or healthcare professional. You should always seek professional advice in relation to any skin condition, concern, or treatment.

Akosma Dermatologique does not sell products directly to end users through this website and is not responsible for the sale, distribution, condition, storage, handling, or authenticity of products supplied by third parties or other external channels.

To the fullest extent permitted by law, Akosma Dermatologique disclaims all liability for any loss, damage, or inconvenience arising from reliance on information contained on this website or from the use of this website.

Welcome to the website of Akosma Dermatologique (“Akosma”, “we”, “us”, or “our”). By accessing and using this website, you agree to comply with and be bound by this Policy.

1. Purpose

This website is provided for general informational purposes only. It is intended to offer visitors information about Akosma Dermatologique, our formulations, and our areas of expertise.

Akosma does not sell products through this website, does not operate an online store, and does not offer direct purchasing functionality through the site to the end user.

2. Collection of Personal Information

Akosma does not collect personal information from viewers through this website as part of ordinary browsing. Visitors may access and view the content of this website for informational purposes without submitting personal data.

If, at any point, you contact us by telephone, email, or through any offline or external channel, the handling of any information voluntarily shared through those channels will be managed separately and in accordance with applicable laws and internal practices.

3. Informational Content

All content on this website is provided for general information only. While we aim to keep information accurate and up to date, we do not guarantee that all descriptions, product information, scientific references, or other materials on this website are complete, current, or error-free.

Nothing on this website should be interpreted as medical advice, diagnosis, or treatment advice. Visitors should consult a qualified healthcare professional for any medical or dermatological concerns.

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, product names, images, design elements, branding, and layout, is owned by or licensed to Akosma Dermatologique and is protected by applicable intellectual property laws.

You may view any content from this website solely for personal, non-commercial, and informational use. You may not copy, reproduce, republish, distribute, modify, transmit, or exploit any part of this website without our prior written consent.

5. Acceptable Use

By using this website, you agree that you will not:

  • use the website for any unlawful purpose;
  • attempt to gain unauthorized access to the website, server, or related systems;
  • interfere with the website’s operation, security, or availability;
  • copy, scrape, crawl, or extract website content through automated means without prior written permission;
  • introduce malicious code, viruses, or other harmful material; or
  • use the website in any way that may damage Akosma’s reputation or rights.

6. No Warranties

This website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Akosma Dermatologique makes no representations or warranties, express or implied, regarding the operation of the website or the accuracy, reliability, suitability, or availability of its content.

We do not warrant that the website will always be available, secure, uninterrupted, or free from errors or harmful components.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Akosma Dermatologique shall not be liable for any direct, indirect, incidental, consequential, or other loss or damage arising from or in connection with your use of, or inability to use, this website or reliance on any information contained on it.

8. Changes to This Policy

We reserve the right to update, amend, or revise this Website Policy at any time without prior notice. Any changes will become effective once posted on this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised Policy.

9. Governing Law

This Website Policy shall be governed by and construed in accordance with the regional laws. Any disputes arising in connection with this website shall be subject to the exclusive jurisdiction of the region.

10. Contact

If you have any questions regarding this Website Policy, please contact:

Authenticity

Akosma Dermatologique is committed to maintaining the quality and integrity of its skincare formulations. We take great care in ensuring that our products meet internal standards for formulation, quality, and presentation.

Akosma Dermatologique does not sell products directly to end users through this website and does not operate any authorised online retail channels. This website is provided solely for informational purposes.

Since Akosma Dermatologique does not control sales made by third parties, resellers, marketplaces, or other independent vendors, we are unable to verify, guarantee, or accept responsibility for the authenticity, condition, storage, handling, safety, or efficacy of products obtained from such sources.

For this reason, Akosma Dermatologique makes no representation or warranty in relation to products purchased from unauthorised sellers, online marketplaces, auction platforms, or other third-party channels not operated directly by Akosma.

To protect your interests, we recommend exercising caution when purchasing products represented as Akosma Dermatologique from any third party. If you have any questions about a product’s origin or authenticity, please contact us directly.

Returns & Exchange

As Akosma Dermatologique does not sell products directly to end users through this website, we are unable to offer a standard online return or exchange process.

In exceptional circumstances only, we may, at our sole discretion, review a request relating to a product issue. Any such review will be considered on a case-by-case basis and does not guarantee acceptance of a return, replacement, exchange, refund, or other remedy.

Requests may be considered only where there is a serious and substantiated concern, such as a product quality issue or damage identified at the time of receipt. Supporting information may be required, including proof of purchase, product details, batch information, photographs, and a description of the issue.

Akosma Dermatologique reserves the absolute right to determine whether a case qualifies for review and what action, if any, may be taken.

Products obtained through third-party sellers, resellers, distributors, marketplaces, or other external channels remain subject to the terms and policies of those sellers or channels, and Akosma Dermatologique accepts no responsibility for their separate return or exchange arrangements.

If you wish to raise an exceptional case for review, please contact us directly using the contact details provided on this website.

  • Akosma Ltd.
    71 Glenham Drive, Ilford, England, I62 6SF.
  • Akosma India Pvt. Ltd.
    407, Brooklyn Tower,
    Nr. YMCA Club, S. G. Highway,
    Ahmedabad-380051, Gujarat, India.